Terms of Service
Last updated: 11 October 2026
These terms explain how our sourcing service works and what each side is responsible for. By asking us to place an order, you agree to them.
Who we are
Canal Sourcing is an independent China sourcing team. We act as your buying agent: we buy goods in your name from sellers in China, check them and arrange shipping. We are not the seller or manufacturer of the goods.
Quotes
Our quotes list product cost, service fee and estimated shipping separately. Seller prices, stock and exchange rates can change, so a quote is valid for 7 days. If anything changes before we buy, we tell you and wait for your confirmation.
Payment
You pay for the goods and the service fee before we place any order. International shipping is paid separately, after your parcels are consolidated and weighed. We only send payment details in writing by email.
Inspection
When goods arrive, we check quantity, color, size and visible defects, and send you photos and video. This is a visual check: we do not test materials, safety or electronics in depth, and we cannot certify that branded goods are genuine unless we agree on more detailed checks in advance.
Cancellations, returns and refunds
If you cancel before we place the order, we refund the full amount. After we have ordered, cancellations and returns follow each seller's own policy: we refund whatever the seller refunds to us, minus any return shipping inside China. If an item arrives wrong or damaged, we contact the seller to arrange a return or exchange before anything ships. The service fee for goods already bought is not refundable.
Storage
We store your parcels free of charge for 30 days after the last one arrives. After that, storage fees are based on volume and agreed with you case by case. Parcels left unclaimed for more than 90 days after we contact you may be disposed of.
Shipping, customs and duties
We hand your consolidated box to a freight forwarder and send you the tracking number. Delivery times are estimates. You are the importer of the goods and are responsible for import duties, taxes and any permits required in your country. We declare goods truthfully based on what you bought and do not under-declare values.
Loss or damage in transit
Once the box is handed to the forwarder, transport is the forwarder's responsibility under its own terms. If a parcel is lost or damaged, we help you file a claim with the forwarder. Where insurance is available, we offer it with your shipping quote.
Items we won't buy
We don't buy counterfeit or replica branded goods, weapons, drugs or any items prohibited for export from China or import into your country. We may refuse or cancel any order that we believe breaks these rules, and refund any amount not yet spent.
Our liability
We do our work with care. If we make a mistake, our liability is limited to the service fee paid for the affected order. We are not liable for the quality or warranty of goods beyond what our inspection covers, for delays caused by sellers, forwarders or customs, or for indirect losses such as lost profits.
Changes and contact
We may update these terms. The version shown on this page on the day you place an order applies to that order. Questions: hello@canalsourcing.com.